Portable Neck Massager

Shipping Policy

1. Order Processing

• Processing Time:
  All orders are processed within 1-3 business days from the time your order is placed. Please note that orders placed on weekends or holidays will begin processing on the next business day.
• Shipping Notification:
  Once your order ships, you will receive a shipping notification email with a tracking number and details of your shipment.

2. Shipping Methods & Delivery

• Standard Shipping:
  We offer standard shipping on all orders. Estimated delivery is typically between 3-7 business days, depending on your location.
• International Shipping:
  For international orders, delivery times may vary. Any additional customs duties or taxes are the responsibility of the customer.

3. Shipping Rates

• Rate Calculation:
  Shipping rates are calculated at checkout based on the size, weight, and destination of your order. These rates are subject to change depending on carrier fees and service levels.

4. Order Tracking

• Tracking Your Order:
  A tracking number will be provided in your shipping notification email, allowing you to monitor the progress of your package until it reaches your doorstep.

5. Lost or Damaged Items

• Reporting Issues:
  If your package is lost or arrives damaged, please contact us at support@primeloop.us within 7 days of delivery.
• Resolution:
  We will work with you to resolve any issues by providing a replacement or a refund as appropriate. Please retain all packaging and documentation until the issue is resolved.

6. Additional Information

           Contact Us:
         If you have any questions or concerns regarding your order or our shipping                    policies, please contact our support team at support@primeloop.us.

Refund & Return Policy

1. Overview

We want you to be completely satisfied with your purchase from PrimeLoop. If you are not happy with your order, please review our policy below. This policy applies to all products purchased through our store and is in line with industry standards Certain items (such as hygiene or perishable goods) may be marked as non-returnable on the product page.

2. Returns Eligibility & Timeframe

• Return Window: You may return your purchase for a full refund or exchange within 30 days from the date of delivery.
• Condition of Items: Items must be unused, in their original condition, and in the original packaging (where applicable). Returns that do not meet these conditions may be subject to a restocking fee or rejection.
• Non-Returnable Items: For hygiene, intimate, or perishable products—and any other items specifically noted on our product pages—returns are not accepted.

3. How to Initiate a Return

• Contact Us: To begin the return process, please email our support team at support@primeloop.us with your order number and reason for the return.
• Return Authorization: Once your return request is reviewed and approved, you will receive a Return Authorization Number (RAN) along with further instructions for shipping your item back to us.

4. Refund Process

• Refund Method: Refunds will be issued to the original method of payment.
• Processing Time: Please allow up to 10 business days for the refund to be processed after we receive your return.
• Inspection: Returned items will be inspected to ensure they meet the return conditions before a refund or exchange is authorized.

5. Return Shipping

• Customer Responsibility: Unless the item is defective, damaged, or you received an incorrect product, you are responsible for paying return shipping costs.
• Defective or Incorrect Items: If you receive a damaged or defective item, or if we have sent you the wrong product, please contact us within 15 days of delivery. In these cases, we will arrange for return shipping at no additional cost and provide a replacement or full refund as appropriate.

6. Damaged or Defective Items

• Report Issues Promptly: If your product arrives damaged or is defective, please notify us at support@primeloop.us within 30 days of delivery.
• Resolution: We will verify the issue and, if confirmed, offer you either a full refund or a replacement product at no extra charge, including return shipping costs.

7. Additional Information

• Policy Updates: This Refund & Return Policy is subject to change. Any updates will be posted on our website. We encourage you to review this policy periodically.

By placing an order with PrimeLoop, you agree to the terms outlined in this Refund & Return Policy.